Buyer Guide
Buyer Guide
How to source from Ornava using the single-supplier version of the international B2B buying path.
How to order
Use Start Order or Add to cart for samples and small orders with visible prices. Use Contact Supplier or RFQ for bulk orders.
How to request a quote
Include product links, quantity, target price, material, color, size, logo or packaging needs, destination country, and expected delivery date.
Samples
Samples help confirm scale, finish, clasp, stone style, and packaging before bulk order. Sample availability is confirmed per product.
Payment
Sample and small orders can use checkout. Bulk orders can use proforma invoice, deposit, balance payment, and Ornava payment link.
Purchase documents
For bulk orders, confirm quote, proforma invoice, purchase order details, payment terms, shipping method, and destination before payment.
Online protection scope
Ornava order protection applies to orders paid through Ornava checkout or an Ornava payment link, according to the order policy.
Shipping
Shipping method, cost, and lead time are confirmed before bulk payment. Tracking is provided after dispatch when available.
Customization
Logo card, gift box, barcode label, mixed-style packing, and finish/color requests are quoted separately.
Returns and issues
Report missing items, non-shipment, or product issues within the policy window with photos or video evidence.